Additional Resources

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Further Reading#

Operational Guides#

• Incident Response Process (PagerDuty)
• Blameless Postmortem Guide (PagerDuty)
• Full-Service Ownership Guide (PagerDuty)
• Retrospectives Guide (PagerDuty)

Technical Reading#

• Digital Operations Maturity Model (PagerDuty)
• Operations Health Management (PagerDuty)
• Service Level Objectives (Google SRE Book)
• Leaning on Digital Transformation Investments to Meet the Challenges of the COVID-19 Pandemic